Refund & Cancellation Policy

At a glance

1. Automatic credit refunds for failed generations

When you start a job we reserve its estimated credits. If the job fails because the model provider returned an error, the job timed out, or our system failed, the reserved credits are returned to your workspace balance automatically — you don’t need to contact us. You can see each reservation and refund in your credit history.

Jobs blocked by a provider’s or our safety filter before any output is produced are also refunded, unless the account is being used to repeatedly attempt prohibited content, in which case we may withhold refunds and suspend the account.

If a job completed but the output is clearly corrupt or empty (for example a black video or silent audio caused by a technical fault), email us within 7 days with the asset link and we will refund the credits.

2. Monetary refunds on plans and credit packs

• Cooling-off refund: you may request a full refund of a plan or credit-pack purchase within 7 days of payment, provided you have used less than 10% of the credits granted by that purchase. The corresponding credits are removed from your balance.
• Service unavailable: if the Service is materially unavailable for more than 72 consecutive hours during a paid plan period because of a fault on our side, you may request a pro-rata refund for the affected days.
• Material changes: if we remove a feature that was a headline part of your plan during a paid period, you may request a pro-rata refund of the remaining period.
• Duplicate or failed-but-debited payments: if you were charged twice, or your bank was debited but credits were not added, we refund the extra amount (or add the credits, at your choice) once the processor confirms the transaction.

3. What is not refundable

• Credits consumed by generations that completed successfully, including results you are not satisfied with;
• Purchases older than 7 days, or where 10% or more of the purchased credits have been used (except the cases in Section 2);
• Welcome, promotional, referral or goodwill credits;
• Accounts suspended or terminated for breach of the Acceptable Use Policy or for payment fraud;
• Bank charges, currency-conversion fees or taxes charged by your bank or card issuer.

4. Cancellation

Plans are prepaid for 30 days and do not renew automatically, so there is no subscription to cancel. When your period ends your workspace moves to the Free plan; plan credits roll over while any plan is active and pack credits never expire. You can close your account at any time from settings or by emailing us.

5. How to request a refund

1. Email support@instadatahelp.com from your account email with the subject “Refund request”.
2. Include the transaction ID or invoice number (shown in Billing and on your receipt), and a short reason.
3. We confirm eligibility within 2 business days.

6. Processing times

Approved refunds are issued to the original payment method. We initiate them within 5–7 business days of approval. Once initiated, UPI refunds usually reach you within 1–3 business days and card or net-banking refunds within 5–10 business days, depending on your bank. INR refunds are processed via PayU and USD refunds via Stripe. A credit note is issued against the original GST invoice.

7. Chargebacks

Please contact us before raising a dispute with your bank — we can usually resolve issues faster. If a chargeback is raised, the related credits are frozen and the account may be suspended until the dispute is resolved.

Questions? Write to support@instadatahelp.com. InstaDataHelp Analytics Services, India.